The current environment with regards to the Coronavirus (COVID-19) is changing frequently. As we learn more about the outbreak and respond to government recommendations and guidelines we will provide updates here regarding our operations and service.
We are committed to delivering a safe and reliable source of energy throughout this time while helping to protect the health and safety of our employees, customers and community.
Frequently Asked Questions
How will operations continue during the crisis?
Our service and operations technicians are well trained to continue operations, even in emergency situations. Most field representatives are able to perform their work remotely, without being in the office. All technicians are equipped to respond and assist customers for emergency situations.
Our service and installation appointments are being scheduled over the phone directly with customers. Our scheduler will ask several COVID19 related screening questions before sending a technician to the residence.
Is your customer service lobby open?
Our lobby is closed to walk-in customers for both service and appliance sales through the end of the year. At that time we will evaluate the safety of reopening in January. Payments may be made online or at our drive-thru window. The drive-thru is open from 8:30am – 5:00pm. An overnight dropbox is located in the drive-thru area and is available for check or money order payments. Customer service is handling inquiries over the phone, but sales appointments may be made (after Dec 1) for viewing appliances in our showroom by calling a sales associate at (803) 323-5315. Visitors to our lobby will be limited, so we encourage customers to manage their account online, over the phone or through the YCNGA mobile app. Appointments for sales will be set between 9am – 4pm with a limit of 4 people at any one time. Visitors are asked to wear face coverings in the lobby.
What if I have a gas emergency?
We work hard to maintain a safe and secure gas delivery system. If you smell natural gas, or suspect a natural gas leak call 911 and call us at 866-201-1001. We respond to emergency calls 24 hours a day, 7 days a week.
Will I be disconnected for nonpayment?
During the South Carolina State of Emergency, YCNGA suspended all nonpayment disconnects for essential utility services. The governor has lifted his order regarding utility disconnects, but YCNGA will continue to work with individuals in an effort to arrange payment plans that will avoid or minimize penalties and service disruptions.
How do I reach Customer Service?
Customer Service representatives are available by phone during normal call hours from 8:00am – 5:00pm. Our lobby is closed to walk-in customers. For assistance with your account or for appliance sales call (803) 323-5304. The drive-thru is open for service questions or payments from 8:30am – 5:00pm.
Customer Service: (803) 323-5304
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LOBBY IS CLOSED
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FOR ASSISTANCE CALL
DRIVE-THRU IS OPEN
M-F | 8:30am – 5:00pm
Customer Service: 803-323-5304
Hours by phone: 8am – 5pm