The current environment with regards to the Coronavirus (COVID-19) is changing hour to hour. As we learn more about the outbreak and respond to government recommendations and guidelines we will provide updates here regarding our operations and service.
We are committed to delivering a safe and reliable source of energy throughout this time while helping to protect the health and safety of our employees, customers and community.
Frequently Asked Questions
How will operations continue during the crisis?
Our service and operations technicians are well trained to continue operations, even in emergency situations. Most field representatives are able to perform their work remotely, without being in the office. All technicians are equipped to respond and assist customers for emergency situations. Appointments, service or installations that are not urgent will be rescheduled.
Is your customer service lobby open?
Our lobby is closed and will remain closed until further notice. The drive-thru is open from 8:30am – 5:00pm, however beginning Monday, April 6, the drive-thru will have reduced hours from 9am – 1pm. An overnight dropbox is located in the drive-thru area and is available for check or money order payments.
What if I have a gas emergency?
We work hard to maintain a safe and secure gas delivery system. If you smell natural gas, or suspect a natural gas leak call 911 and call us at 866-201-1001. We respond to emergency calls 24 hours a day, 7 days a week.
Will I be disconnected for nonpayment?
No. During the current South Carolina State of Emergency, YCNGA has suspended all nonpayment disconnects for essential utility services.
How do I reach Customer Service?
Customer Service representatives are available by phone during normal call hours from 8:00am – 5:00pm. Our lobby is closed and will remain closed until further notice. The drive-thru is open for payments and service questions from 8:30am – 5:00pm. You can also email us at: firstname.lastname@example.org
— Effective April 6, the drive-thru will be open from 9am – 1pm —
– CURRENTLY –
LOBBY IS CLOSED
DRIVE-THRU IS OPEN
M-F | 8:30am – 5:00pm
Eff April 6 Drive-Thru
Hours 9am – 1pm
Customer Service: 803-323-5304