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Tips & Tricks: Gas Logs
How to Light the Pilot on Your Gas Logs
Lighting the pilot on your gas logs is an essential step to ensure your fireplace operates efficiently and safely — and it’s something you can do yourself! Watch our instructional video for a step-by-step guide to lighting (or re-lighting) your gas logs.
If you’re not comfortable with this process or struggling to get your pilot light started, one of our technicians will be happy to assist you. Simply call 803-323-5304 to schedule an appliance service visit.*
Troubleshooting Tips: If the pilot is lit and your logs still won’t light, check the batteries in your remote and receiver.
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*Light pilot service call: $75
Not all fireplaces light the same way. This video is just a guide. We recommend that you follow the manufacturer’s guidelines found in your owner’s manual.
How to Reset your Remote & Receiver
If you gas logs won’t light it could be an issue with your remote. This video tells you how to reset the receiver and reengage your remote for electronic ignition gas log sets.
How to Check Remote and Receiver Batteries
If your gas logs do not light, check the batteries in the remote and in the receiver which is located within the log set.
