Natural Gas During Power Outages

Natural gas is piped underground and rarely affected by storms. Many natural gas appliances can continue operating without electricity, including:

• Gas ranges*
• Natural gas logs (millivolt/standing pilot)
• Gas grills
• Gas space heaters
• Traditional storage tank water heaters (with standing pilot)

*Some gas ranges can be manually lit. Follow manufacturer instructions. Never use a range to heat your home.

Tankless Water Heaters & Freezing Temps

Tankless water heaters require electricity to ignite and will not operate during a power outage.

Freezing temperatures + no power = frozen external lines.
✔ If you have an external tankless water heater, drain it during a power outage in freezing weather to prevent damage.
👉 HOW-TO GUIDE

To help prevent frozen pipes in the home, let hot water drip from a faucet during extreme cold.

Natural Gas Logs = Reliable Heat

Gas logs with a millivolt (standing pilot) burner will continue to operate without power.

If you’re having trouble lighting or operating your logs, try our troubleshooting videos first — icy roads may delay non-emergency service calls.
👉 TROUBLESHOOTING VIDEOS

What Won’t Operate Without Power

• Gas furnaces (require blower)
• Tankless water heaters
• Appliances requiring electric ignition with no manual override

Generators

A natural gas standby generator automatically powers your home during an outage and shuts off when power returns.
For installations, contact our trusted partner:
Canter Power Systems — 866-390-8627

Safety Tips During Extreme Weather

✔ Keep appliance vents clear of snow and ice
✔ Keep meters free of blockage — do not pile snow around your meter
✔ Never grill indoors or under an overhang
✔ Use caution around fallen trees that may damage gas lines or meters

If you smell gas (rotten eggs/sulfur), leave immediately and call 911 and YCNGA.

Service & Emergency Response

When road conditions are unsafe, our crews respond to emergencies only.
Non-emergency service calls may be delayed for customer and employee safety.

Emergency number: 866-201-1001

After the Storm

• Inspect appliances for damage before use
• Do not attempt to turn natural gas back on yourself
• Do not operate appliances that have been flooded or damaged
• For pilot relights or appliance checks, call (803) 323-5304 or a qualified contractor
• If a generator ran for several days, check and change oil as needed